Complaints and return policy

In case of any dissatisfaction with the delivered goods, please contact us as soon as possible. We will strive to assist you and resolve the issue to your satisfaction.

Once the order is placed, it is considered binding. However, the customer has the right to withdraw from the purchase contract (order) within 14 days from the receipt of the goods as provided by law. You need to contact us, and we will assign you an MRP number, which should be attached to the returned goods.

When returning the goods, it is necessary to include the invoice or another proof of payment, as well as the MRP number, which you will receive from us.

Please send the goods to the following address:
420 Searching world, s.r.o.
Račianska 153
831 54 Rača
Slovakia

The goods sent and returned to the seller’s address must be in their original undamaged packaging, be undamaged, complete (including accessories, instructions, etc.), and accompanied by a copy of the proof of purchase. Do not send goods by cash on delivery – it will not be accepted. We recommend insuring the goods. (Hemp seeds cannot be returned in this manner if the packaging is damaged.)

In case any of the stated conditions are not met, the seller has the right to refuse the returned goods or proportionally reduce the amount at which the goods will be accepted. The right to withdraw from the contract does not apply to the delivery of goods customized according to the buyer’s request or specially and explicitly ordered at their request, which was not in stock at the time of the order, and goods whose value has been partly consumed by use and cannot be returned to its original condition before purchase.

Upon meeting all the above conditions for returning goods, we will send you the money for the goods via bank transfer to your account or by postal order to your address, no later than 30 working days after the physical receipt of the goods. In the case of a service repair of the goods, it will be sent to your address without additional costs, and we will cover the postage.

You will be informed in advance about the dispatch of the repaired goods or the refund.

In case any of the above conditions are not met, we unfortunately will not be able to accept the withdrawal from the contract, and the goods will be returned to the seller at the seller’s expense. The seller is entitled to charge the buyer any additional incurred costs.

The buyer is obligated to inspect the goods delivered by the seller without undue delay and inform the seller of any defects within 3 days.

The buyer must notify the seller of any discovered defects either physically at the store or by contacting to obtain a complaint number, and then send the goods for a claim within 3 days of receipt. In the written notice, the buyer must specify the discovered defects, i.e., the type of defects and how they manifest.

In all cases, a copy of the invoice, proof of payment and delivery of goods, the defects being claimed, and a written description of the defects (if not already provided when creating the complaint protocol) must be submitted with the complaint.

The seller does not accept responsibility for damages arising from the operation of products, their functional properties, or damages resulting from improper use, as well as damages caused by external events and faulty handling. The provided warranty does not cover defects of this origin. Always read and carefully follow the product’s instruction manual.

The seller commits to informing the customer no later than seven days from receiving the complaint about the process and resolution.

The legally mandated warranty for goods is 24 months.